Terms and Conditions – Melinda Blomma
1. Scope
These terms and conditions apply to all sales made on the website www.melindablomma.ch, including original artworks, custom-made orders, creative kits, online workshops, and gift cards. Placing an order implies full acceptance of these terms.
2. Products
Each piece is a unique, handmade creation. The photographs shown on the site are non-contractual. Slight variations in color or composition are not considered defects.
3. Custom-made Orders
All custom-made orders are final and binding once explicitly confirmed by the client, whether by written message, email, or verbal exchange (phone or voice call). They cannot be cancelled or refunded, except in the case of a proven error by the artist. A prior exchange always takes place to confirm the artistic direction with the client before starting the creation.
4. Prices and Payment
Prices are listed in Swiss Francs (CHF). Full payment is required at the time of the order. Accepted payment methods are those shown on the site at checkout.
5. Delivery
Orders are shipped from Switzerland. Shipping fees are calculated prior to order confirmation. Delivery times are approximate. No refund will be given for delays beyond the artist's control.
6. Damage or Breakage During Transport
The artist takes great care in packaging each item and ships all orders with insurance covering the full value of the contents. In case of damage upon delivery, it is the customer’s responsibility to immediately file a claim with the carrier (or postal service) and retain all necessary evidence (photos, packaging, damaged content). The customer is solely responsible for initiating the damage claim process and requesting compensation from the carrier. The artist cannot be held liable for any damage incurred during shipping.
7. Customs Duties and Import Taxes
Customs duties or import taxes may be charged upon arrival in the destination country. These fees are the sole responsibility of the customer. It is up to the buyer to check with their country's customs authorities. No refund will be issued if these charges are refused.
8. Incorrect or Incomplete Delivery Address
If the delivery address provided is incorrect, incomplete, or improperly formatted (missing number, floor, postal code, name on mailbox, etc.), reshipping costs will be charged to the customer. The artist declines all responsibility for delays, returns, or loss of the package due to an address error or unclaimed shipment.
9. Right of Withdrawal and Returns
According to applicable laws, custom-made products cannot be returned or refunded. For other products, a 7-day period from the date of receipt is allowed, subject to the artist's prior agreement, and only if the product is returned in its original condition and original packaging. No refund will be issued without prior agreement, and only after the returned product has been received and its condition verified. Return costs are borne by the customer.
10. Intellectual Property
All artworks, visuals, texts, and creations on the site are the exclusive property of Melinda Blomma. Any reproduction or use without permission is strictly prohibited and subject to legal action.
11. Data Protection
Customer data is collected solely for order processing purposes. It is not sold or used for any other purposes without explicit consent. Users may request deletion of their data at any time.
12. Liability
Melinda Blomma cannot be held responsible for any direct or indirect damage related to the use of the site or purchase of a product. Her liability is in any case limited to the amount of the order.
13. Governing Law and Disputes
These terms and conditions are governed by Swiss law. In the event of a dispute, an amicable solution will be sought first. Failing that, the courts of the canton of Vaud shall have jurisdiction. The reference language is French.